Director of Product Management
Enghouse Video, a division of Enghouse Systems
February 2024 – Present
- Ensure software accessibility compliance with Section 508, ADA, AODA, and EN 301 549 through testing, development guidelines, and internal auditing
- Coordinate regular independent audits of product accessibility
- Maintain VPAT accessibility conformance documentation to the latest WCAG standards, as well as monitor and contribute to the draft versions of new standards
- Act as accessibility champion, providing guidance internally, and responding to customer questions and request externally
- Manage product roadmap for greatest value, aligning deliverables with revenue opportunities
- Set and deliver quarterly product commitments
- Prioritize new features, tasks, discovery, and bug fixes
- Serve as Product Owner on SCRUM team(s)
- Manage SaaS releases
- Gather and assess customer and employee input, integrating valuable ideas into development backlog
- Act as a product champion, providing insights and support to internal and external stakeholders
- Manage a team of product managers
- Create quarterly strategic summaries
- Communicate business needs, requirements, and customer feedback to executives, business stakeholders, and technical teams
- Lead and present all company software demonstrations
- Mentor junior level product employees
Lead Product Manager | Accessibility Champion
Promoted from Product Manager, October 2022
Promoted from Product Designer, December 2021
Sonic Foundry
June 2020 – February 2024
- Maintain unified product roadmap for Mediasite, with new deliverables prioritized and tied to revenues and opportunities
- Maintain prioritized backlog of new features, tasks, discovery, and bugs
- Intake ideas from customers and employees, considering whether they should be added to the backlog, immediately prioritized, or set aside
- Maintain customer contact through directed customer visits, communication with field employees, and competitive analysis
- Write capabilities abstracts for significant new features
- Write release brief documents for major releases
- Act as the product champion, answering internal and external questions about the product
- Manage and mentor product managers within the product team
- Communicate and coordinate roadmap priorities across scrum teams
- Serve as an accessibility resource for engineering, customer success, and customer questions
- Maintain compliance with all US and EU accessibility regulations
- Maintain the VPAT accessibility conformance documents as current
UX, Senior Web Designer
Promoted from Web Designer, March 2020
Wisconsin Housing & Economic Development Authority
June 2015 – June 2020
- Identify, engage, and coordinate with key stakeholders across all business units to coordinate content, develop new features, create intra/inter-connections, and reduce redundancy
- Originate and edit web content related to business information and communications
- Maintain WHEDA.com, WHEDAnet, and Transform Milwaukee.com’s architecture, including site map, information hierarchy, data connections, and file directory structure
- Interface across all business units to recommend hardware/software, functionality, and technical upgrades
- Conceive strategies and solutions, build consensus, and sell/execute solutions
- Guide visual development with creation of graphics and other treatments to enhance WHEDA’s brand standards
- Develop, modify, and have oversight of WHEDA brand styles, standards, and processes for professional quality presentation, continuity, and editorial integrity
- Demonstrate ability to work individually, pursuing new projects independently, as well as a team member/team leader
- Educate, guide, or train employees/users on new features and products in a comprehensive, easy to understand manner
- Improve web performance, optimize loading times, and lower expenses
- Coordinate data driven analytics, analyze and evaluate, form business cases based on data
- Manage information, data, and user flow through website and web application experience
- Coordinate and lead technical & business discussions
- Develop and maintain project roadmaps, complete with goals throughout
- Evaluate emerging technologies/industry trends for best practices and standards
- Provide technology guidance and mentorship
- Identify user requirements through research and analysis
- Design information structure, work/user/data flow, navigation
- Translate technical data, project needs, and analytics into business cases for higher ROI
- Create custom code to enable new features and interactivity on WHEDA.com, using JavaScript, CSS, and HTML
- Act as a champion for WHEDA and it’s mission
- Oversaw design, UI testing, business unit review, and rollout of corporate website redesign (2015)
- Led WHEDA Advance development, training, and morale growth team (2015-2017)
- Acted as Project Manager for redesign of web-based Find a Lender application (2017)
- Led a process review of the consumer facing web pages for the Single Family team, evaluating the overall process, user experience, information architecture, and marketing strategy (2018)
- Attended trainings in leadership development, technical skill development, and project management (2015-2018)