- People management and talent development
- Ability to communicate with technical employees, stakeholders, and executives
- Prioritization of work by business value, customer need, and level of effort
- Extensive public speaking experience
- Mediation
- User research, interviews, and field studies
- Usability testing
- Subject matter expert on accessibility, acting as an internal and external resource
- Extensive knowledge
- SCRUM Product Owner training
- HTML & CSS
- Wireframes
- Low Fidelity Mockups
- Interaction Prototypes
- User Flows
- Personas
Achievements
- Led WHEDA Advance development, training, and morale growth team (2015-2017)
- Acted as Project Manager for a redesign of web-based Find a Lender application (2017)
- Acted as Project Manager for migration of WHEDA’s WCM project (2019-2020)
- Ran RFP and software selection process for UX analytics software platform (2020)
- Ran RFP and software selection process for user onboarding and in-app guidance software platform (2021)
- Ran RFP and software selection process for localization partner for Sonic Foundry (2021)
- Ran RFP and software selection process for localization partner for Enghouse (2024)
- Ran RFP and software selection process for product analytics software platform for Enghouse (2024)
Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know.
Jakob Nielsen
Certifications & Professional Affiliations
- Nielsen Norman Group User Experience Certificate (2017); User Experience Master Certificate (2020)
- Interaction Design Specialization
- User Experience Management Specialization
- Research Specialization
- Certified Professional in Accessibility Core Competencies from the International Association of Accessibility Professionals (2024)
- International Association of Accessibility Professionals Member
- Electronic Frontier Foundation Member